Frequently Asked Questions

We aim to process your order within 1 business day. Once it’s ready, you’ll receive a shipping confirmation with your Track & Trace code. Please keep in mind that shipping takes placeafterprocessing.

Not quite satisfied? No worries! You can easily and quickly return your order within 14 days of receipt. We make sure the process goes smoothly, so you don't have to worry.

Our clothes fit exactly as indicated in the size chart. You will find the size chart with each product, so you can always choose the right size and be sure it fits perfectly.

Do you have a question or need advice? Then don't hesitate to contact us. We are here to help and advise you.

Mail : info@velouranewyork.com